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I can’t go to the event, can I have a refund?
Unfortunately, we have a no refund policy. If the tickets are Will Call, the party picking up the order will need to have the credit card used to purchase the tickets. If they cann...
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How Do I Know If My Layaway Order Has Been Made?
To confirm if your Monthly Layaway Purchase has been made please go to your Flavorus Purchase History and click on the transaction for your layaway purchase. If your monthly paymen...
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I lost my credit card, what do I do?
To pick up your tickets at Will Call, you must either present the original credit card you used or a photocopy of the card. If your credit card was lost or stolen, you may present...
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When will I get my EDC tickets?
Your tickets will be sent out within 3 weeks of the event date. Tickets will be shipped via USPS Critical Mail. You will receive an email with your USPS tracking number once your E...
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My transaction failed, why was my account still charged?
If your order was declined online you may have entered a zip code that does not match the billing address of the credit card, an incorrect credit card number, or the security code ...
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Someone else purchased my tickets, how can I pick them up at the event...
If someone else purchased the tickets for you, please present a photocopy of their credit card and a photocopy of their photo ID to claim your tickets at the event. For security pu...
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Can I ship my tickets to a different address than my billing address?
To help prevent fraud, tickets can only be shipped to the credit card billing address. For Express orders: If you are not at this address to sign for the tickets a notice will be l...
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How do I obtain a refund if the event is cancelled or postponed?
If an event is cancelled or postponed, please contact: support.flavorus.com with your refund request. If you purchased your ticket using PayPal checkout you must contact the event...
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Can I transfer my ticket to another date or event?
Tickets purchased on Flavorus are not transferable to another event or date, per the terms of purchase.
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How can I see if my order was successful?
If you are unsure whether your order was successfully processed, please log into your account and click on the "Purchase History" link at the top of the page. If you do not see yo...